Introduction
1. Who we are
1.1. We are Orderly Solutions Ltd, a company registered in England and Wales with company number 16777106 and registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. In these terms, "Orderly", "we", "us" and "our" all refer to Orderly Solutions Ltd. You can find out more about us and our services at keeporderly.com.
1.2. In these Terms, "you" and "your" mean you, the person accessing or using the Platform, in whatever capacity or role you do so, whether as a Primary User, an Executor, a Beneficiary, an Emergency Contact (each term as defined in the table below) or otherwise. Where a provision applies only to you in a particular role, that is made clear by the Part it appears in, or by referring to that role expressly.
1.2. In these Terms, "you" and "your" mean you, the person accessing or using the Platform, in whatever capacity or role you do so, whether as a Primary User, an Executor, a Beneficiary, an Emergency Contact (each term as defined in the table below) or otherwise. Where a provision applies only to you in a particular role, that is made clear by the Part it appears in, or by referring to that role expressly.
2. These terms
2.1. These terms (the “Terms”), our acceptable use policy available at keeporderly.com/acceptable-use (the "Acceptable Use Policy") and, if you are a Primary User (as defined below), our pricing page available at keeporderly.com (the “Pricing Page”), set out the agreement between you and Orderly. These Terms govern your access to and use of our website and app, and the services provided through them (the "Platform"). Please take time to read these Terms and understand them.
2.2. Please also read our privacy policy available at keeporderly.com/privacy (the "Privacy Policy") and our cookie notice available keeporderly.com/cookies (the "Cookie Notice") for details of how and on what basis we collect information about you.
2.2. Please also read our privacy policy available at keeporderly.com/privacy (the "Privacy Policy") and our cookie notice available keeporderly.com/cookies (the "Cookie Notice") for details of how and on what basis we collect information about you.
3. Which parts of these Terms apply to you
3.1. These Terms are split into the following parts:
3.1.1. Part A, which sets out the general terms that apply to all users of the Platform (each a "User"); and
3.1.2. Parts B to E, which set out the specific terms that apply to each role.
The table below sets out which Parts of these Terms apply to you, depending on your role:
3.1.1. Part A, which sets out the general terms that apply to all users of the Platform (each a "User"); and
3.1.2. Parts B to E, which set out the specific terms that apply to each role.
The table below sets out which Parts of these Terms apply to you, depending on your role:
| Name of Role | Definition of the Role | What Parts of these Terms apply to you? |
|---|---|---|
| Primary User | A "Primary User" is a person who creates and holds an Account for their own use and uses the Platform to organise their own information. | Part A and Part B |
| Executor | An "Executor" is a person whom a Primary User names within the Platform as an executor, so that, following confirmation of the Primary User's death, they may access the information the Primary User has made available for the administration of their estate. | Part A and Part C |
| Beneficiary | A "Beneficiary" is a person whom a Primary User names within the Platform to receive information about one or more allocated assets following confirmation of the Primary User's death. | Part A and Part D |
| Emergency Contact | An "Emergency Contact" is a person whom a Primary User names within the Platform to be contacted in the circumstances set out on the Platform, including to confirm, together with another person, that the Primary User has died. | Part A and Part E |
3.2. Part A applies to you whatever your role. In addition, whichever of Parts B to E corresponds to the role in which you access or use the Platform will also apply to you. The other Parts will not apply to you unless and until you access or use the Platform in the role they cover.
3.3. For the purposes of these Terms, “Minimum Age” means, in relation to any person, 18 years, or, where that person is resident in Scotland, 16 years.
3.4. If there is any conflict or inconsistency between Part A and any of Parts B to E, the relevant role-specific Part will prevail, but only in relation to your use of the Platform in the role it covers and only to the extent of the conflict or inconsistency. If there is any conflict or inconsistency between these Terms and the Acceptable Use Policy, these Terms will prevail.
3.5. You may access or use the Platform in more than one role, whether at the same time or at different times (for example, as a Primary User in relation to your own account and as an Executor or Beneficiary in relation to another person's account). Where you do, each relevant Part of Parts B to E applies to you in each capacity, and those Parts apply together rather than one excluding another.
3.3. For the purposes of these Terms, “Minimum Age” means, in relation to any person, 18 years, or, where that person is resident in Scotland, 16 years.
3.4. If there is any conflict or inconsistency between Part A and any of Parts B to E, the relevant role-specific Part will prevail, but only in relation to your use of the Platform in the role it covers and only to the extent of the conflict or inconsistency. If there is any conflict or inconsistency between these Terms and the Acceptable Use Policy, these Terms will prevail.
3.5. You may access or use the Platform in more than one role, whether at the same time or at different times (for example, as a Primary User in relation to your own account and as an Executor or Beneficiary in relation to another person's account). Where you do, each relevant Part of Parts B to E applies to you in each capacity, and those Parts apply together rather than one excluding another.
Part A – General Terms of Service
1. When this part applies
1.1. This part applies to all Users of the Platform.
2. Who can use the Platform
2.1. You may use the Platform if you are a consumer resident in a territory the Platform covers (currently, England & Wales, Scotland and Northern Ireland, as we may update from time to time) (each a "Covered Territory"). You are a consumer if you are acting wholly or mainly outside your trade, business, craft or profession in using the Platform.
2.2. To use the Platform, you must be at least the Minimum Age (as defined above).
2.2. To use the Platform, you must be at least the Minimum Age (as defined above).
3. Your account and when these Terms bind you
3.1. You will need to set up an account with us (an "Account") to use the Platform. To do this, you will need to give us certain details (including your email address) and choose a password or other secure means of signing in. Your Account is personal to you and you must not share your login details with anyone else or let anyone else use your Account. Everything done through your Account is your responsibility, and you must let us know straight away if you think someone has accessed your Account without your permission.
3.2. When you create your Account and check the acceptance box linking to these Terms, you agree to be bound by these Terms from that point in time (the "Start Date"). These Terms take effect from the Start Date and continue in force until your Account is closed, whether by you or by us.
3.3. Where you are a Primary User, you may choose to take out a Subscription through our website. This is a separate, paid and optional layer on top of your Account, giving you access to the Essential Features. The additional terms that apply where you take out a Subscription are set out in Part B, including how to purchase or cancel a Subscription, your refund rights and what happens if you cancel your Subscription but keep your Account. The terms “Subscription” and “Essential Features” are defined in Part B.
3.2. When you create your Account and check the acceptance box linking to these Terms, you agree to be bound by these Terms from that point in time (the "Start Date"). These Terms take effect from the Start Date and continue in force until your Account is closed, whether by you or by us.
3.3. Where you are a Primary User, you may choose to take out a Subscription through our website. This is a separate, paid and optional layer on top of your Account, giving you access to the Essential Features. The additional terms that apply where you take out a Subscription are set out in Part B, including how to purchase or cancel a Subscription, your refund rights and what happens if you cancel your Subscription but keep your Account. The terms “Subscription” and “Essential Features” are defined in Part B.
4. Your obligations
4.1. You may access and use the Platform in accordance with these Terms, the Acceptable Use Policy and the Privacy Policy.
4.2. You must not, and must not help anyone else to:
4.2.1. use the Platform for anything that is unlawful, harmful or abusive;
4.2.2. use the Platform in a way that infringes anyone else's rights, including their intellectual property rights;
4.2.3. copy, modify, adapt, translate, republish, download, display, transmit or distribute any part of the Platform;
4.2.4. attempt to, or assist anyone to, de-compile, disassemble or otherwise reduce to human-readable form any part of the Platform;
4.2.5. interfere with or disrupt the Platform or the systems or networks used to provide it (for example by introducing viruses, malware or other harmful code);
4.2.6. access any part of the Platform to build a product or service which competes with the Platform; or
4.2.7. try to gain unauthorised access to the Platform, to any account other than your own, or to any of our systems.
4.3. We may check compliance with these Terms and the Acceptable Use Policy, and we may take action if you break them. This includes suspending or ending your access to the Platform where you have misused the Platform, broken these Terms or the Acceptable Use Policy, or where suspension is needed to deal with a serious or imminent security risk. Where we suspend your access, we will try to keep the suspension proportionate and to let you know as soon as we reasonably can.
4.2. You must not, and must not help anyone else to:
4.2.1. use the Platform for anything that is unlawful, harmful or abusive;
4.2.2. use the Platform in a way that infringes anyone else's rights, including their intellectual property rights;
4.2.3. copy, modify, adapt, translate, republish, download, display, transmit or distribute any part of the Platform;
4.2.4. attempt to, or assist anyone to, de-compile, disassemble or otherwise reduce to human-readable form any part of the Platform;
4.2.5. interfere with or disrupt the Platform or the systems or networks used to provide it (for example by introducing viruses, malware or other harmful code);
4.2.6. access any part of the Platform to build a product or service which competes with the Platform; or
4.2.7. try to gain unauthorised access to the Platform, to any account other than your own, or to any of our systems.
4.3. We may check compliance with these Terms and the Acceptable Use Policy, and we may take action if you break them. This includes suspending or ending your access to the Platform where you have misused the Platform, broken these Terms or the Acceptable Use Policy, or where suspension is needed to deal with a serious or imminent security risk. Where we suspend your access, we will try to keep the suspension proportionate and to let you know as soon as we reasonably can.
5. Identity, verification and other checks
5.1. We may carry out identity, verification and other checks on you, and (where relevant) on a person you name in a role such as an Executor, Beneficiary or Emergency Contact while you use the Platform. The verification we require of you, and the points at which we require it, depend on the role in which you access or use the Platform. Where verification applies to a particular role, the point at which you may need to complete it is set out in the Part of these Terms that applies to that role.
5.2. We may use third-party providers to carry out these checks.
5.3. We may refuse to register you, decline or delay access to the Platform or to any feature, decline or unwind a data connection, decline to give effect to a role, or suspend or close your Account, where we reasonably consider it necessary, including to comply with law, to prevent fraud or misuse, or to manage risk to us or to other users. Where we do so, we will act proportionately and, unless we are prevented by law or by a security or fraud concern, we will tell you and refund any sums properly due to you.
5.2. We may use third-party providers to carry out these checks.
5.3. We may refuse to register you, decline or delay access to the Platform or to any feature, decline or unwind a data connection, decline to give effect to a role, or suspend or close your Account, where we reasonably consider it necessary, including to comply with law, to prevent fraud or misuse, or to manage risk to us or to other users. Where we do so, we will act proportionately and, unless we are prevented by law or by a security or fraud concern, we will tell you and refund any sums properly due to you.
6. Third party providers
6.1. The Platform may include, link to, or work alongside content, services or integrations provided by third parties ("Third-Party Content"). We do not control, and do not accept responsibility for, any loss or damage that may arise from your use of any Third-Party Content. We make no representations or warranties in respect of any Third-Party Content. Your use of any Third-Party Content is at your own risk and is subject to the terms, conditions and policies (including privacy policies) applicable to it.
6.2. Specific terms and obligations relating to particular third-party connections, including the open banking connection and the email connection, are set out at clauses 10.1.1 and 10.1.2 of Part B.
6.2. Specific terms and obligations relating to particular third-party connections, including the open banking connection and the email connection, are set out at clauses 10.1.1 and 10.1.2 of Part B.
7. Data protection
7.1. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy sets out in full how we collect, use, share and safeguard personal data, including the personal data we share with third-party service providers and the safeguards that apply where personal data is transferred outside the United Kingdom. If you input personal data relating to another individual into the Platform, you confirm that you have the right to do so and, where required by law, that individual's knowledge or consent.
7.2. You should not enter special category data (such as information revealing your health, or your religious or philosophical beliefs) into the Platform unless it is necessary, and you should avoid including it in free-text fields or in documents you upload where you can. Where you do provide such data, you acknowledge that it will be processed in accordance with the Privacy Policy.
7.2. You should not enter special category data (such as information revealing your health, or your religious or philosophical beliefs) into the Platform unless it is necessary, and you should avoid including it in free-text fields or in documents you upload where you can. Where you do provide such data, you acknowledge that it will be processed in accordance with the Privacy Policy.
8. Intellectual property rights
8.1. We, and/or our providers, own all intellectual property rights in and to the Platform. Nothing in these Terms gives you any rights in the Platform, other than the right to use it as set out in these Terms.
8.2. You may enter information, data or other content into the Platform ("Inputs"). You keep all intellectual property rights you have in your Inputs. You are responsible for the legality, reliability, integrity, accuracy and quality of your Inputs, and you must ensure that you have all necessary rights, licences and permissions to provide them.
8.3. The Platform generates documents, illustrations, visualisations, reports, summaries, analyses and other content based on your Inputs, including the will document produced by the Will Builder ("Outputs").
8.4. As between you and us, you own the Outputs. To the extent that any intellectual property rights in the Outputs would otherwise belong to us, we assign them to you with effect from the moment they are created. Where that assignment is not effective as a matter of law, we grant you a perpetual, irrevocable, worldwide, royalty-free, transferable and sub-licensable licence to use the Outputs for any lawful purpose.
8.5. You grant us a non-exclusive, non-transferable, non-sublicensable, royalty-free licence to use your Inputs and Outputs to the extent we reasonably need to provide the Platform to you, keep the Platform secure and prevent misuse, and comply with our legal and regulatory obligations.
8.2. You may enter information, data or other content into the Platform ("Inputs"). You keep all intellectual property rights you have in your Inputs. You are responsible for the legality, reliability, integrity, accuracy and quality of your Inputs, and you must ensure that you have all necessary rights, licences and permissions to provide them.
8.3. The Platform generates documents, illustrations, visualisations, reports, summaries, analyses and other content based on your Inputs, including the will document produced by the Will Builder ("Outputs").
8.4. As between you and us, you own the Outputs. To the extent that any intellectual property rights in the Outputs would otherwise belong to us, we assign them to you with effect from the moment they are created. Where that assignment is not effective as a matter of law, we grant you a perpetual, irrevocable, worldwide, royalty-free, transferable and sub-licensable licence to use the Outputs for any lawful purpose.
8.5. You grant us a non-exclusive, non-transferable, non-sublicensable, royalty-free licence to use your Inputs and Outputs to the extent we reasonably need to provide the Platform to you, keep the Platform secure and prevent misuse, and comply with our legal and regulatory obligations.
9. Outputs and disclaimers
9.1. Orderly does not hold, control, move or manage any money, investment, property or other asset, and nothing you do on the Platform transfers or deals with any asset in the outside world. Orderly is not a law firm and is not a financial adviser, and does not provide legal, financial or tax advice. Where the Platform makes information available to another person (for example following your death), it makes available a copy of information recorded in the Platform, and not the asset itself.
9.2. Any information we make available to you on the Platform, as well as any Output created by accessing the Platform, is general information only. It does not constitute legal, financial or tax advice, and you must not rely on it as such. Additional disclaimers and limitations apply to the Will Builder and to any will you produce, and these are set out in clause 15 of Part B. Those disclaimers apply in addition to this clause.
9.3. Some Outputs are generated using automated tools and artificial intelligence and may contain inaccuracies, misstatements or omissions, even where they appear detailed or specific. You must not represent Outputs as financial, legal or professional advice, as error-free or authoritative, or as a substitute for your own judgement or professional advice.
9.4. Some documents or content may not be available to download directly from the Platform and may instead be provided to you on request (via the Platform or email) to our support team.
9.5. If you need advice about your finances, a will or your estate, your legal position or your tax position, you should speak to an appropriately qualified professional.
9.6. Nothing in these Terms affects your legal rights in relation to the Platform. Subject to those rights, you remain responsible for:
9.6.1. making sure that the Inputs you enter are accurate, complete and appropriate for your circumstances;
9.6.2. reviewing and verifying Outputs before relying on or acting upon them; and
9.6.3. any decisions you, or anyone else, make in reliance on Outputs.
9.2. Any information we make available to you on the Platform, as well as any Output created by accessing the Platform, is general information only. It does not constitute legal, financial or tax advice, and you must not rely on it as such. Additional disclaimers and limitations apply to the Will Builder and to any will you produce, and these are set out in clause 15 of Part B. Those disclaimers apply in addition to this clause.
9.3. Some Outputs are generated using automated tools and artificial intelligence and may contain inaccuracies, misstatements or omissions, even where they appear detailed or specific. You must not represent Outputs as financial, legal or professional advice, as error-free or authoritative, or as a substitute for your own judgement or professional advice.
9.4. Some documents or content may not be available to download directly from the Platform and may instead be provided to you on request (via the Platform or email) to our support team.
9.5. If you need advice about your finances, a will or your estate, your legal position or your tax position, you should speak to an appropriately qualified professional.
9.6. Nothing in these Terms affects your legal rights in relation to the Platform. Subject to those rights, you remain responsible for:
9.6.1. making sure that the Inputs you enter are accurate, complete and appropriate for your circumstances;
9.6.2. reviewing and verifying Outputs before relying on or acting upon them; and
9.6.3. any decisions you, or anyone else, make in reliance on Outputs.
10. Limitation of liability
10.1. You may have legal rights in relation to the Platform, including that the services provided through the Platform will be supplied with reasonable care and skill. Other than these legal rights, and except as otherwise expressly and specifically provided in these Terms:
10.1.1. all warranties, representations, conditions and all other terms of any kind implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms;
10.1.2. the Platform is provided to you on an "as is" basis; and
10.1.3. we do not warrant that the Platform will be uninterrupted or error-free.
10.2. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of the terms implied by sections 49 and 52 of the Consumer Rights Act 2015, or any matter in respect of which it would be unlawful for us to exclude or restrict our liability. In particular, nothing in these Terms excludes or limits our liability for breach of the statutory rights implied by the Consumer Rights Act 2015 in relation to services, including our obligation to supply the Platform with reasonable care and skill.
10.3. Subject to clause 10.2 of this Part A, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the Start Date.
10.4. You agree not to use the Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.5. Except as otherwise set out in this clause 10 of this Part A, our total aggregate liability to you in respect of all defaults will not exceed the greater of: (a) the amount you paid for access to or use of the Platform in the 12 months prior to the event giving rise to the liability; and (b) £500.
10.6. Without limiting clause 10.5 of this Part A, where any loss or damage you suffer arises from an act, omission, error or unavailability of a third-party provider integrated with the Platform (rather than from our own breach of these Terms or our own negligence), we are not liable for that loss or damage, save to the extent we are liable for our own acts or omissions in selecting, instructing or overseeing that provider.
10.1.1. all warranties, representations, conditions and all other terms of any kind implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms;
10.1.2. the Platform is provided to you on an "as is" basis; and
10.1.3. we do not warrant that the Platform will be uninterrupted or error-free.
10.2. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of the terms implied by sections 49 and 52 of the Consumer Rights Act 2015, or any matter in respect of which it would be unlawful for us to exclude or restrict our liability. In particular, nothing in these Terms excludes or limits our liability for breach of the statutory rights implied by the Consumer Rights Act 2015 in relation to services, including our obligation to supply the Platform with reasonable care and skill.
10.3. Subject to clause 10.2 of this Part A, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the Start Date.
10.4. You agree not to use the Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.5. Except as otherwise set out in this clause 10 of this Part A, our total aggregate liability to you in respect of all defaults will not exceed the greater of: (a) the amount you paid for access to or use of the Platform in the 12 months prior to the event giving rise to the liability; and (b) £500.
10.6. Without limiting clause 10.5 of this Part A, where any loss or damage you suffer arises from an act, omission, error or unavailability of a third-party provider integrated with the Platform (rather than from our own breach of these Terms or our own negligence), we are not liable for that loss or damage, save to the extent we are liable for our own acts or omissions in selecting, instructing or overseeing that provider.
11. Termination
11.1. You may close your Account at any time by contacting us or, where the Platform allows, through your Account settings. What happens to your data (including any will) when your Account is closed is dealt with in the Privacy Policy. If you have an active Subscription when you close your Account, closing your Account will also end that Subscription. The refund position in that situation is set out in clause 9 of Part B. Clauses 7 and 8 of Part B cover the situation where you want to cancel your Subscription but keep your Account.
11.2. We may suspend or terminate your access to the Platform, or terminate these Terms, at any time without notice to you if:
11.2.1. you have materially breached these Terms;
11.2.2. we must do so in order to comply with applicable law; or
11.2.3. immediate suspension or termination is necessary for security reasons and we therefore cannot provide notice.
11.3. We may also terminate your access or these Terms at any time by giving you 30 days’ notice in writing (email is sufficient).
11.4. Where we exercise a right of suspension under these Terms, we will try to ensure that any suspension is proportionate and time-limited. We will notify you as soon as reasonably practicable of any suspension and the reasons for it.
11.5. On termination of your access to the Platform or these Terms for any reason:
11.5.1. all rights granted under these Terms will immediately terminate and you must immediately stop using the Platform; and
11.5.2. we may, at our election, delete your Inputs, Outputs or other data, except as otherwise required by law or as set out in the Privacy Policy.
11.6. In addition to any other provisions which by their nature are intended to survive, the following provisions will survive the termination or expiry of these Terms for any reason:
11.6.1. clause 4 (Your obligations), clause 5 (Identity, verification and other checks), clause 8 (Intellectual property rights), clause 9 (Outputs and disclaimers), clause 10 (Limitation of liability), this clause 11.7, and clause 15.5 (Governing law and jurisdiction), each of Part A;
11.6.2. clause 15 (Will Builder) and clause 16 (Estate activation) of Part B; and
11.6.3. the confidentiality obligation and the advice disclaimer in each of Part C (Executor Terms), Part D (Beneficiary Terms) and Part E (Emergency Contact Terms).
11.7. Where you have a Subscription, the effect of suspension, termination or expiry on your Subscription Fees, including any refund, is set out in clause 9 of Part B.
11.2. We may suspend or terminate your access to the Platform, or terminate these Terms, at any time without notice to you if:
11.2.1. you have materially breached these Terms;
11.2.2. we must do so in order to comply with applicable law; or
11.2.3. immediate suspension or termination is necessary for security reasons and we therefore cannot provide notice.
11.3. We may also terminate your access or these Terms at any time by giving you 30 days’ notice in writing (email is sufficient).
11.4. Where we exercise a right of suspension under these Terms, we will try to ensure that any suspension is proportionate and time-limited. We will notify you as soon as reasonably practicable of any suspension and the reasons for it.
11.5. On termination of your access to the Platform or these Terms for any reason:
11.5.1. all rights granted under these Terms will immediately terminate and you must immediately stop using the Platform; and
11.5.2. we may, at our election, delete your Inputs, Outputs or other data, except as otherwise required by law or as set out in the Privacy Policy.
11.6. In addition to any other provisions which by their nature are intended to survive, the following provisions will survive the termination or expiry of these Terms for any reason:
11.6.1. clause 4 (Your obligations), clause 5 (Identity, verification and other checks), clause 8 (Intellectual property rights), clause 9 (Outputs and disclaimers), clause 10 (Limitation of liability), this clause 11.7, and clause 15.5 (Governing law and jurisdiction), each of Part A;
11.6.2. clause 15 (Will Builder) and clause 16 (Estate activation) of Part B; and
11.6.3. the confidentiality obligation and the advice disclaimer in each of Part C (Executor Terms), Part D (Beneficiary Terms) and Part E (Emergency Contact Terms).
11.7. Where you have a Subscription, the effect of suspension, termination or expiry on your Subscription Fees, including any refund, is set out in clause 9 of Part B.
12. Changes to, or discontinuation of, the Platform
12.1. We may amend the Platform, for example by adding or removing features or increasing or decreasing capacity or usage limits. We may modify or suspend the Platform or your access to it, including by taking such action as we consider appropriate to address any security, performance, or trust and safety issue.
12.2. Where our actions may materially affect your use of the Platform, we will try to provide you with at least 30 days’ notice. However, there may be urgent situations (such as preventing abuse, responding to legal requirements, or addressing security and operability issues) where providing advance notice is not feasible. If you do not wish to continue using the Platform following a change, you may terminate these Terms before the change takes effect.
12.3. We may decide to discontinue the Platform. If we do, we will give you advance notice.
12.4. Where you have a Subscription, any refund due to you if you end your Subscription following a change, or if we discontinue the Platform, is dealt with in in clause 9 of Part B.
12.2. Where our actions may materially affect your use of the Platform, we will try to provide you with at least 30 days’ notice. However, there may be urgent situations (such as preventing abuse, responding to legal requirements, or addressing security and operability issues) where providing advance notice is not feasible. If you do not wish to continue using the Platform following a change, you may terminate these Terms before the change takes effect.
12.3. We may decide to discontinue the Platform. If we do, we will give you advance notice.
12.4. Where you have a Subscription, any refund due to you if you end your Subscription following a change, or if we discontinue the Platform, is dealt with in in clause 9 of Part B.
13. Changes to these terms
13.1. We may amend these Terms to reflect changes in the Platform, for security or legal reasons, or for safety and abuse prevention.
13.2. We will notify you of changes to these Terms which are reasonably likely to affect your use of the Platform or your legal rights. These changes will take effect no less than 30 days from when we notify you, except where the change is due to a change in law or is required for security reasons, in which case we may need to make the change on shorter notice.
13.3. If you do not wish to continue using the Platform following a change to these Terms, you may terminate these Terms before the change takes effect. Where you have a Subscription, any refund due to you is dealt with in in clause 9 of Part B.
13.2. We will notify you of changes to these Terms which are reasonably likely to affect your use of the Platform or your legal rights. These changes will take effect no less than 30 days from when we notify you, except where the change is due to a change in law or is required for security reasons, in which case we may need to make the change on shorter notice.
13.3. If you do not wish to continue using the Platform following a change to these Terms, you may terminate these Terms before the change takes effect. Where you have a Subscription, any refund due to you is dealt with in in clause 9 of Part B.
14. How to contact us and how we will contact you
14.1. If you need to contact us, you can do so at any time by:
14.1.1. emailing us at hello@keeporderly.com;
14.1.2. writing to us at Orderly Solutions Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
14.2. If we need to contact you, we will do so by email, using the email address linked to your Account. You are responsible for keeping your Account email address up to date. If a notice does not reach you because your email address is out of date or incorrect, that is not our responsibility.
14.3. We want you to be happy with the Platform. If you have a complaint, please contact us at complaints@keeporderly.com and we will do our best to resolve the issue quickly. If you are not satisfied with our response, you can also seek advice about your legal rights as a consumer from your national consumer advice service (for example, Citizens Advice in England and Wales at www.citizensadvice.org.uk or the equivalent service in Scotland or Northern Ireland).
14.1.1. emailing us at hello@keeporderly.com;
14.1.2. writing to us at Orderly Solutions Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
14.2. If we need to contact you, we will do so by email, using the email address linked to your Account. You are responsible for keeping your Account email address up to date. If a notice does not reach you because your email address is out of date or incorrect, that is not our responsibility.
14.3. We want you to be happy with the Platform. If you have a complaint, please contact us at complaints@keeporderly.com and we will do our best to resolve the issue quickly. If you are not satisfied with our response, you can also seek advice about your legal rights as a consumer from your national consumer advice service (for example, Citizens Advice in England and Wales at www.citizensadvice.org.uk or the equivalent service in Scotland or Northern Ireland).
15. General terms
15.1. Even if we delay in enforcing these Terms, we can still enforce them later. If we do not immediately take action in relation to something you have not done (such as making a payment) or something you are not permitted to do, that does not mean we cannot do so later.
15.2. If a court or other authority decides that any part of these Terms is unlawful, the rest will continue to apply.
15.3. We may transfer our contract with you, so that a different organisation is responsible for supplying the Platform. We will tell you in writing if this happens, and we will ensure that the transfer does not affect your rights under the contract. You may only transfer your contract with us to someone else if we agree to this in writing.
15.4. Nobody else has any rights under these Terms. These Terms are between you and us. Nobody else can enforce them, and neither of us will need to ask anybody else to sign off on ending or changing them.
15.5. These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales. Wherever you live, you may bring claims against us in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims against us in the courts of the country you live in, and we may claim against you in the courts of the country you live in.
15.2. If a court or other authority decides that any part of these Terms is unlawful, the rest will continue to apply.
15.3. We may transfer our contract with you, so that a different organisation is responsible for supplying the Platform. We will tell you in writing if this happens, and we will ensure that the transfer does not affect your rights under the contract. You may only transfer your contract with us to someone else if we agree to this in writing.
15.4. Nobody else has any rights under these Terms. These Terms are between you and us. Nobody else can enforce them, and neither of us will need to ask anybody else to sign off on ending or changing them.
15.5. These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales. Wherever you live, you may bring claims against us in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims against us in the courts of the country you live in, and we may claim against you in the courts of the country you live in.
Part B – Primary User Terms
1. When this Part applies
1.1. This Part B applies to Primary Users of the Platform. A Primary User is a person who creates and holds an Account for their own use and uses the Platform to organise their own information.
1.2. If you are a Primary User, these Terms also incorporate our Pricing Page, which sets out the Free Features, Essential Features, Subscription types, Subscription Fees (each term as defined below) and related terms referred to elsewhere in these Terms, as updated from time to time.
1.3. We may ask you to verify your identity at certain points, for example if you appoint an Executor on the Platform.
1.2. If you are a Primary User, these Terms also incorporate our Pricing Page, which sets out the Free Features, Essential Features, Subscription types, Subscription Fees (each term as defined below) and related terms referred to elsewhere in these Terms, as updated from time to time.
1.3. We may ask you to verify your identity at certain points, for example if you appoint an Executor on the Platform.
2. Free features
2.1. As a Primary User, some features of the Platform are available to you without charge. You can see which features these are on the Pricing Page. We refer to these as the "Free Features".
3. Subscriptions
3.1. You may choose to purchase a subscription (a “Subscription”) through the Orderly website. A Subscription gives you access to additional features (the "Essential Features"). Details of the Essential Features, the Subscription types we offer and the fees (including any applicable taxes) for each are set out on the Pricing Page. You may use the Essential Features through the Orderly app once you have purchased a Subscription through the website and signed in using the Account linked to that Subscription.
3.2. Your Account and any Subscription are two separate things. Your Account is formed under Part A when you accept these Terms on the Start Date, and it exists whether or not you take out a Subscription. A Subscription is a separate, optional and paid layer that sits on top of your Account. Your order for a Subscription will be treated as an offer by you to enter into a Subscription with us. We will contact you by email to confirm our acceptance of your order. Each Subscription will become legally binding on you and us when we send you the confirmation email, and will incorporate these Terms. Purchasing a Subscription does not change when your Account began, and if your Subscription later ends, your Account will continue (see clause 8.3 of this Part B for more detail).
3.3. Sometimes we reject orders, for example because you are located outside the Covered Territory or because the product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
3.2. Your Account and any Subscription are two separate things. Your Account is formed under Part A when you accept these Terms on the Start Date, and it exists whether or not you take out a Subscription. A Subscription is a separate, optional and paid layer that sits on top of your Account. Your order for a Subscription will be treated as an offer by you to enter into a Subscription with us. We will contact you by email to confirm our acceptance of your order. Each Subscription will become legally binding on you and us when we send you the confirmation email, and will incorporate these Terms. Purchasing a Subscription does not change when your Account began, and if your Subscription later ends, your Account will continue (see clause 8.3 of this Part B for more detail).
3.3. Sometimes we reject orders, for example because you are located outside the Covered Territory or because the product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
4. Subscription term and automatic renewal
4.1. The Pricing Page tells you which Subscription types are available and how much they cost. If your Subscription is recurring and has a minimum term (the "Initial Term"), we will tell you what it is during the order process. Your Subscription will run for the Initial Term and will then renew automatically for further periods of the same length (each a "Renewal Term"). It will keep renewing, and you will be charged for each Renewal Term, until you cancel it.
4.2. We will notify you at least seven days before your Subscription renews automatically, telling you that it is due to renew, the fee that will be charged, and how to cancel if you do not want it to renew.
4.2. We will notify you at least seven days before your Subscription renews automatically, telling you that it is due to renew, the fee that will be charged, and how to cancel if you do not want it to renew.
5. Subscription fees
5.1. Where you purchase a Subscription, you agree to pay the fees (including any applicable taxes) shown on our Pricing Page (the "Subscription Fees"). The Pricing Page sets out the fees for each Subscription type and how and when they are payable. Except as expressly provided in these Terms or where required by law, all payments are non-refundable.
5.2. Subscriptions are available to purchase through the Orderly website only. The app lets you access the Platform using an Account and Subscription you have already obtained through the website. You will pay for your Subscription using payment method processed on our behalf by a third-party payment provider (the “Payment Provider”).
5.3. By purchasing a Subscription, you authorise the Payment Provider to charge the Subscription Fees to your chosen payment method in accordance with the Pricing Page and the applicable Subscription type. Where your Subscription is recurring, you agree that the Subscription Fees will be charged up front at the start of the Initial Term and at the start of each Renewal Term, until you cancel your Subscription in accordance with these Terms.
5.4. You confirm that you are entitled to use the payment method you provide, and you will be responsible for any losses we reasonably incur if you use a payment method you are not authorised to use.
5.5. You agree that we are not responsible for the acts or omissions of the Payment Provider in processing your payments.
5.6. If a payment of your Subscription Fees fails or is declined, we may try to take the payment again. We may suspend your access to the Essential Features while the payment is outstanding, and if it remains unpaid we may cancel your Subscription. Before we suspend or cancel, we will let you know that a payment has failed and give you a reasonable opportunity to update your payment details or make the payment.
5.2. Subscriptions are available to purchase through the Orderly website only. The app lets you access the Platform using an Account and Subscription you have already obtained through the website. You will pay for your Subscription using payment method processed on our behalf by a third-party payment provider (the “Payment Provider”).
5.3. By purchasing a Subscription, you authorise the Payment Provider to charge the Subscription Fees to your chosen payment method in accordance with the Pricing Page and the applicable Subscription type. Where your Subscription is recurring, you agree that the Subscription Fees will be charged up front at the start of the Initial Term and at the start of each Renewal Term, until you cancel your Subscription in accordance with these Terms.
5.4. You confirm that you are entitled to use the payment method you provide, and you will be responsible for any losses we reasonably incur if you use a payment method you are not authorised to use.
5.5. You agree that we are not responsible for the acts or omissions of the Payment Provider in processing your payments.
5.6. If a payment of your Subscription Fees fails or is declined, we may try to take the payment again. We may suspend your access to the Essential Features while the payment is outstanding, and if it remains unpaid we may cancel your Subscription. Before we suspend or cancel, we will let you know that a payment has failed and give you a reasonable opportunity to update your payment details or make the payment.
6. Changes to subscription fees
6.1. We may update the Subscription Fees at any time, subject to giving not less than 30 days’ notice before any change in fees takes effect. Where your Subscription is recurring, any such change will take effect from the start of the first Renewal Term commencing after expiry of the notice period. If you do not want to continue at the new price, you may cancel your Subscription at any time before the change takes effect.
7. Your 14-day right to change your mind
7.1. This clause 7 deals with your statutory right to change your mind within 14 days of taking out a Subscription. If you cancel within the 14-day period, this clause 7 applies and you may be entitled to a refund. If you cancel after the 14-day period, clause 8 applies and you will not usually be entitled to a refund.
7.2. Where you have purchased a Subscription, you may cancel it within 14 days of entering into the Subscription without giving a reason. You can cancel by emailing hello@keeporderly.com or by following the cancellation instructions on our website.
7.3. We will refund you all payments received from you for the cancelled Subscription, less any deduction we are permitted to make under clause 7.4. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We will refund you by the method you used for payment. We don't charge a fee for the refund.
7.4. If you ask us to begin providing the Platform during the 14-day cancellation period, you may do so by using the Platform. If you then cancel the Subscription within the 14-day period, you will still be entitled to a refund, but we may deduct an amount proportionate to the access you have received up to the point you told us you wished to cancel, compared to the full coverage of the Subscription (calculated by reference to the Initial Term). If the Platform has been fully performed within the 14-day cancellation period, your right to cancel will be lost and you will not be entitled to any refund.
7.5. The 14-day cancellation period will not reset if you cancel and then resubscribe, as you have already had an opportunity to test the Platform.
7.2. Where you have purchased a Subscription, you may cancel it within 14 days of entering into the Subscription without giving a reason. You can cancel by emailing hello@keeporderly.com or by following the cancellation instructions on our website.
7.3. We will refund you all payments received from you for the cancelled Subscription, less any deduction we are permitted to make under clause 7.4. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We will refund you by the method you used for payment. We don't charge a fee for the refund.
7.4. If you ask us to begin providing the Platform during the 14-day cancellation period, you may do so by using the Platform. If you then cancel the Subscription within the 14-day period, you will still be entitled to a refund, but we may deduct an amount proportionate to the access you have received up to the point you told us you wished to cancel, compared to the full coverage of the Subscription (calculated by reference to the Initial Term). If the Platform has been fully performed within the 14-day cancellation period, your right to cancel will be lost and you will not be entitled to any refund.
7.5. The 14-day cancellation period will not reset if you cancel and then resubscribe, as you have already had an opportunity to test the Platform.
8. Cancelling a subscription
8.1. You may cancel your Subscription at any time. You can cancel by emailing hello@keeporderly.com or by following the cancellation instructions on our website.
8.2. If you cancel a recurring Subscription, you will keep access to the Essential Features until the end of the term you have already paid for, but we will not refund the fees for that term (except where clause 7 of this Part B applies or you have other legal rights to a refund).
8.3. When your Subscription ends for any reason, whether because you cancel it, it is not renewed, or it is terminated, your Account will revert to the Free Features. Access to the Essential Features will stop, and any feature, connection, document or content that is available only on the Essential tier may be switched off, restricted or made read-only. Reverting to the Free Features does not, by itself, delete your Inputs, your Outputs or the other content in your Account. Instead, your access to content that sits above the Free tier limits, or that depends on an Essential Feature, may be restricted until you take out a Subscription again.
8.2. If you cancel a recurring Subscription, you will keep access to the Essential Features until the end of the term you have already paid for, but we will not refund the fees for that term (except where clause 7 of this Part B applies or you have other legal rights to a refund).
8.3. When your Subscription ends for any reason, whether because you cancel it, it is not renewed, or it is terminated, your Account will revert to the Free Features. Access to the Essential Features will stop, and any feature, connection, document or content that is available only on the Essential tier may be switched off, restricted or made read-only. Reverting to the Free Features does not, by itself, delete your Inputs, your Outputs or the other content in your Account. Instead, your access to content that sits above the Free tier limits, or that depends on an Essential Feature, may be restricted until you take out a Subscription again.
9. Refunds if we end, change or discontinue the Platform
9.1. This clause applies where you have a Subscription and we exercise a right under Part A to terminate your access or these Terms, or to change or discontinue the Platform.
9.2. If we terminate your access or these Terms because you have materially breached these Terms, you will not be entitled to any refund of your Subscription Fees.
9.3. If we terminate your access or these Terms on notice under clause 11 of Part A, rather than because of your breach, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after termination.
9.4. If, following a change to the Platform or to these Terms, you end your Subscription before the change takes effect because you do not wish to continue, and your Subscription is recurring, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after termination.
9.5. If we discontinue the Platform and your Subscription is recurring, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after the discontinuation takes effect.
9.2. If we terminate your access or these Terms because you have materially breached these Terms, you will not be entitled to any refund of your Subscription Fees.
9.3. If we terminate your access or these Terms on notice under clause 11 of Part A, rather than because of your breach, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after termination.
9.4. If, following a change to the Platform or to these Terms, you end your Subscription before the change takes effect because you do not wish to continue, and your Subscription is recurring, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after termination.
9.5. If we discontinue the Platform and your Subscription is recurring, we will refund you, on a pro rata basis, the Subscription Fees you have paid for the remaining portion of your Subscription after the discontinuation takes effect.
10. Connecting your accounts and email
10.1. The Platform lets you bring your asset information into one place. You may add information manually, and you may also choose to connect external sources so that the Platform can identify and organise your information for you. These sources include:
10.1.1. (if you have a Subscription) open banking connections, which allow the Platform to receive information about your payment accounts (such as account and balance information) from your bank or other provider. This open banking service is not provided by us. We act as agent Yapily Connect Limited, a company registered in England and Wales under company number 11598433 with its registered office at 86-90 Paul Street, London, England, EC2A 4NE, which is authorised and regulated by the Financial Conduct Authority as an account information services and payment initiation services provider (reference number 827001). When you set up an open banking connection you contract directly with Yapily Connect for that service, and your use of it is subject to Yapily Connect's own end user terms, which can be found here. These connections are for account information only. They do not allow us, the Platform or Yapily Connect to move money or make payments from your accounts; and
10.1.2. an email connection, which allows the Platform to scan your inbox to identify asset information (such as details of accounts, policies and other assets) and suggest items to add to your Asset Register (defined below). The email connection, and the scanning it carries out, are subject to any limits set out on the Pricing Page.
10.2. The open banking and email connections, and any manual entry, help you to identify and record possible assets and information. They do not guarantee that every asset, or all of your information, has been found or is complete. Email scanning and open banking surface possible items for you to review, and it is your responsibility to check them and to add anything that is missing.
10.3. The email connection uses automated tools, which may include third-party and artificial intelligence services, to identify asset information within your emails. You control whether to connect your email, you can disconnect at any time, and you decide which suggested items to accept. How we handle the information involved, including where it is processed and any transfer outside the United Kingdom, is explained in the Privacy Policy.
10.4. Each connection is a service provided by a third party and is subject to that third party's own terms. We are not responsible for a third-party provider, your bank, or any email provider, or for any act or omission on their part. A connection may be unavailable, delayed or withdrawn from time to time, including where the third party changes or ends its service.
10.1.1. (if you have a Subscription) open banking connections, which allow the Platform to receive information about your payment accounts (such as account and balance information) from your bank or other provider. This open banking service is not provided by us. We act as agent Yapily Connect Limited, a company registered in England and Wales under company number 11598433 with its registered office at 86-90 Paul Street, London, England, EC2A 4NE, which is authorised and regulated by the Financial Conduct Authority as an account information services and payment initiation services provider (reference number 827001). When you set up an open banking connection you contract directly with Yapily Connect for that service, and your use of it is subject to Yapily Connect's own end user terms, which can be found here. These connections are for account information only. They do not allow us, the Platform or Yapily Connect to move money or make payments from your accounts; and
10.1.2. an email connection, which allows the Platform to scan your inbox to identify asset information (such as details of accounts, policies and other assets) and suggest items to add to your Asset Register (defined below). The email connection, and the scanning it carries out, are subject to any limits set out on the Pricing Page.
10.2. The open banking and email connections, and any manual entry, help you to identify and record possible assets and information. They do not guarantee that every asset, or all of your information, has been found or is complete. Email scanning and open banking surface possible items for you to review, and it is your responsibility to check them and to add anything that is missing.
10.3. The email connection uses automated tools, which may include third-party and artificial intelligence services, to identify asset information within your emails. You control whether to connect your email, you can disconnect at any time, and you decide which suggested items to accept. How we handle the information involved, including where it is processed and any transfer outside the United Kingdom, is explained in the Privacy Policy.
10.4. Each connection is a service provided by a third party and is subject to that third party's own terms. We are not responsible for a third-party provider, your bank, or any email provider, or for any act or omission on their part. A connection may be unavailable, delayed or withdrawn from time to time, including where the third party changes or ends its service.
11. Readiness score
11.1. The Platform may display a readiness score or similar indicator based on the information you have entered and the features you have used. The readiness score is for general informational purposes only. It does not constitute legal, financial or tax advice, and it does not assess the legal validity, completeness or enforceability of any document, will or arrangement. You should not treat the readiness score as a substitute for professional advice.
11.2. The readiness score may reflect whether you have used certain features of the Platform, including Essential Features that require a Subscription. The inclusion of a feature in the score does not mean that the feature is necessary for your legal or financial affairs, and the score is not a measure of legal completeness or risk.
11.3. We do not guarantee that a higher readiness score means your affairs are complete, accurate or legally effective, and we accept no liability for any decision you make in reliance on the readiness score.
11.2. The readiness score may reflect whether you have used certain features of the Platform, including Essential Features that require a Subscription. The inclusion of a feature in the score does not mean that the feature is necessary for your legal or financial affairs, and the score is not a measure of legal completeness or risk.
11.3. We do not guarantee that a higher readiness score means your affairs are complete, accurate or legally effective, and we accept no liability for any decision you make in reliance on the readiness score.
12. Your asset register
12.1. The Platform lets you build and keep a record of your assets and related information (your “Asset Register”). Your Asset Register is made up of information you enter yourself, information you accept from an email connection, and, if you have a Subscription, information received through an open banking connection. Orderly does not obtain or sync live or current valuations from any bank, provider or other source. A balance or value shown in your Asset Register is the amount you entered, or the amount captured at the last permitted refresh of a connection, and it may be out of date. You are responsible for keeping your Asset Register accurate and up to date.
13. The Vault
13.1. The Platform includes secure storage for documents and information that you choose to upload (the "Vault"). You are responsible for the content you upload to the Vault, for having the right to upload it, and for keeping your own copies. The Vault is a place to store and organise your documents. It does not check, verify or validate the documents you store in it. The amount of storage available in the Vault, and the number or type of documents you can store, may depend on your tier and are set out on the Pricing Page. We take the security of the Vault seriously and use appropriate measures to protect the documents you store in it, but no system can be guaranteed to be completely secure, and you should keep your own copies of important documents.
14. Adding other people to your account
14.1. The Platform lets you name other people in particular roles, such as a Beneficiary, an Emergency Contact or, if you have a Subscription, one Executor. You may also record a person who depends on you (a “Dependant”) within the Platform. A Dependant does not have access to the Platform and is not given any role, right or entitlement through the Platform merely because they are recorded as a Dependant.
14.2. You may only name a person in the role of Executor or Emergency Contact where that person is old enough and has the capacity to take on the role. The Platform will not give effect to an appointment where we reasonably consider that the person named does not meet these requirements. You are fully responsible for making sure that a person you name is able and entitled to act in the role. Where you name a person in any role, you confirm that you are entitled to provide their information to us.
14.3. When you name a person in a role (other than as a Beneficiary), we will notify them that they have been named, ask them to set up an Account, and, where relevant, ask them to complete identity verification before they can take any step on the Platform. Where you name a person as a Beneficiary, you may choose at the point of appointment for us not to notify them, in which case we will not tell that Beneficiary they have been named unless and until information about their allocated assets is made available to them in accordance with the estate activation process set out in clause 16 of this Part B. Where any named person is a minor, you will instead have the option to send the notification to a person who has parental responsibility for that child, rather than to the child directly.
14.4. A person you name may decline the role, in which case we will notify you via the Platform so that you can make alternative arrangements.
14.5. The Platform allows you to appoint one Executor only. If that Executor declines the role, dies, or is otherwise unable or unwilling to act, there is no substitute or fallback within the Platform. We will notify you and ask you to appoint someone else, but the Platform cannot appoint an Executor for you. It is your responsibility to keep your choice of Executor up to date, and you may wish to appoint a replacement or additional executor in your will.
14.6. Naming a person in a role within the Platform is an administrative step within Orderly only. It does not, by itself, appoint that person, give them any legal authority or power over you, your affairs or your estate, or impose any legal duty on them. Any legal appointment (for example any appointment to act for you or your estate) takes effect only under the law that applies to you, whether through a validly executed will or otherwise, and not through the Platform.
14.7. You are responsible for keeping the people you name, and their contact details, up to date, and for telling us if a person should no longer have a role.
14.2. You may only name a person in the role of Executor or Emergency Contact where that person is old enough and has the capacity to take on the role. The Platform will not give effect to an appointment where we reasonably consider that the person named does not meet these requirements. You are fully responsible for making sure that a person you name is able and entitled to act in the role. Where you name a person in any role, you confirm that you are entitled to provide their information to us.
14.3. When you name a person in a role (other than as a Beneficiary), we will notify them that they have been named, ask them to set up an Account, and, where relevant, ask them to complete identity verification before they can take any step on the Platform. Where you name a person as a Beneficiary, you may choose at the point of appointment for us not to notify them, in which case we will not tell that Beneficiary they have been named unless and until information about their allocated assets is made available to them in accordance with the estate activation process set out in clause 16 of this Part B. Where any named person is a minor, you will instead have the option to send the notification to a person who has parental responsibility for that child, rather than to the child directly.
14.4. A person you name may decline the role, in which case we will notify you via the Platform so that you can make alternative arrangements.
14.5. The Platform allows you to appoint one Executor only. If that Executor declines the role, dies, or is otherwise unable or unwilling to act, there is no substitute or fallback within the Platform. We will notify you and ask you to appoint someone else, but the Platform cannot appoint an Executor for you. It is your responsibility to keep your choice of Executor up to date, and you may wish to appoint a replacement or additional executor in your will.
14.6. Naming a person in a role within the Platform is an administrative step within Orderly only. It does not, by itself, appoint that person, give them any legal authority or power over you, your affairs or your estate, or impose any legal duty on them. Any legal appointment (for example any appointment to act for you or your estate) takes effect only under the law that applies to you, whether through a validly executed will or otherwise, and not through the Platform.
14.7. You are responsible for keeping the people you name, and their contact details, up to date, and for telling us if a person should no longer have a role.
15. Will Builder
15.1. The Will Builder is a self-help tool that lets you create and customise a will document from the information you enter. Any document you produce using the Will Builder is used entirely at your own risk, and you are responsible for making sure your will meets your needs. Orderly does not draft your will for you, does not give you legal advice, and does not review, check or approve your will (including any will stored in the Vault). Orderly cannot accept responsibility for whether a will you produce is appropriate for, or suitable for, your situation.
15.2. Orderly is not a law firm. Orderly is not authorised or regulated by any supervising or regulatory body. Your use of the Platform, the Will Builder, and any document or other Output does not create a solicitor and client relationship, or any other professional adviser relationship, between you and Orderly.
15.3. You may wish to obtain legal advice from a qualified professional before signing your will if you are in any doubt about how your circumstances may affect it, and in particular if your estate is complex or unusual (for example if you own a business, hold assets outside the Covered Territories, have a trust, or have a blended family). While the Will Builder is designed to cater for a wide range of straightforward needs, specific situations may require specialist legal advice to make sure your will reflects your intentions and complies with the relevant law.
15.4. It is your responsibility to make sure that your will is correctly and validly signed, witnessed and executed, as applicable in the Covered Territory in which you are resident. Orderly will have no liability for your failure to sign, witness or execute your will correctly. Orderly does not check, confirm or guarantee that your will has been validly executed, or that it is legally valid or enforceable.
15.5. Future changes to the law, or to your personal circumstances, may mean that your will becomes out of date, incomplete or inaccurate, or ceases to reflect your wishes. Orderly does not guarantee that a will you produce will remain up to date, complete or accurate. It is not Orderly's responsibility to tell you about changes in the law, or the effect of any such change on your will, and Orderly will have no liability for this.
15.6. The Will Builder produces documents that are intended only for people whose permanent home is in a Covered Territory. If your permanent home is elsewhere, a will you produce using the Platform may be unsuitable, and Orderly will have no liability for the suitability of that will for those circumstances or those assets.
15.7. The Will Builder also deals only with assets located in a Covered Territory. Assets located outside the Covered Territories (for example, property or accounts held abroad) will not be included in the will the Platform generates, even if you have recorded them in your Asset Register. You are responsible for making separate arrangements for any assets that the Will Builder does not cover.
15.2. Orderly is not a law firm. Orderly is not authorised or regulated by any supervising or regulatory body. Your use of the Platform, the Will Builder, and any document or other Output does not create a solicitor and client relationship, or any other professional adviser relationship, between you and Orderly.
15.3. You may wish to obtain legal advice from a qualified professional before signing your will if you are in any doubt about how your circumstances may affect it, and in particular if your estate is complex or unusual (for example if you own a business, hold assets outside the Covered Territories, have a trust, or have a blended family). While the Will Builder is designed to cater for a wide range of straightforward needs, specific situations may require specialist legal advice to make sure your will reflects your intentions and complies with the relevant law.
15.4. It is your responsibility to make sure that your will is correctly and validly signed, witnessed and executed, as applicable in the Covered Territory in which you are resident. Orderly will have no liability for your failure to sign, witness or execute your will correctly. Orderly does not check, confirm or guarantee that your will has been validly executed, or that it is legally valid or enforceable.
15.5. Future changes to the law, or to your personal circumstances, may mean that your will becomes out of date, incomplete or inaccurate, or ceases to reflect your wishes. Orderly does not guarantee that a will you produce will remain up to date, complete or accurate. It is not Orderly's responsibility to tell you about changes in the law, or the effect of any such change on your will, and Orderly will have no liability for this.
15.6. The Will Builder produces documents that are intended only for people whose permanent home is in a Covered Territory. If your permanent home is elsewhere, a will you produce using the Platform may be unsuitable, and Orderly will have no liability for the suitability of that will for those circumstances or those assets.
15.7. The Will Builder also deals only with assets located in a Covered Territory. Assets located outside the Covered Territories (for example, property or accounts held abroad) will not be included in the will the Platform generates, even if you have recorded them in your Asset Register. You are responsible for making separate arrangements for any assets that the Will Builder does not cover.
16. Estate activation
16.1. The Platform includes an estate activation process, which is intended to make relevant information available to the people you have chosen after your death.
16.2. Estate activation and the ability to appoint an Executor are available only on the Essential tier. If you do not have a Subscription, upon your death, no one will be given access to your information through the Platform, and no information will be transferred through the Platform. If you want someone to be able to deal with your affairs after your death, you would need to appoint an executor and share your will and information with them yourself, outside the Platform.
16.3. Estate activation follows the sequence set out below:
16.3.1. estate activation begins when the Executor or Emergency Contact notifies us that they believe you have died;
16.3.2. we will then separately notify both the Executor and the Emergency Contact and ask each of them, independently of the other, to confirm that they believe you have died. Each of them must complete identity verification before their confirmation counts;
16.3.3. at the same time, we will notify you by email and in-app that a report of your death has been received;
16.3.4. as soon as either the Executor or the Emergency Contact confirms your death and completes identity verification, we will apply a limited freeze to your Account. This freeze only pauses new information being added to, and existing information being changed in, your Asset Register and Vault, whether by you or through a connection. It does not otherwise restrict your access to your Account: you can still log in, view your Account, see the confirmation that has been made, contest it, and tell us that you are alive. The person who made that confirmation may also revoke it at any time before estate activation completes;
16.3.5. once the second of the Executor and the Emergency Contact also confirms your death and completes identity verification, we will notify you , the Executor and the Emergency Contact that both confirmations have been received, and a cool-off period of [two months] will begin, during which no information is released to your Executor or any Beneficiary;
16.3.6. estate activation will stop, the limited freeze will be lifted and your Account will return to normal at any point up to the end of the cool-off period if:
16.3.6.1. you tell us that you are alive;
16.3.6.2. either the Executor or the Emergency Contact revokes their confirmation, or tells us that they no longer believe you have died; or
16.3.6.3. the second of the Executor and the Emergency Contact does not confirm your death, and complete identity verification, within [60 days] of being asked to do so, and, in each case, we will notify the Executor and the Emergency Contact that estate activation has not proceeded; and
16.3.7. only if none of those events occurs, and the cool-off period ends without you telling us that you are alive, will your Account be frozen in full and the Executor's estate view activate.
16.4. If your information is made available following estate activation, your Executor will be able to see only the information relevant to their role. What is made available is a copy of the information you recorded in the Platform. It is not the asset itself, and we do not guarantee that it is accurate, complete or up to date.
16.5. Any freeze or other suspension of your Account at any stage of estate activation affects your record within Orderly only. It does not, and cannot, affect any bank account, insurance policy, investment, property or other asset in the outside world, and it does not freeze, close or give anyone control over any such account or asset. Whether estate activation proceeds or stops is determined by the events set out above, and not by a decision of Orderly. We may, however, pause, reverse or otherwise intervene in the process at any stage, including after your Account has been frozen in full, where we reasonably suspect fraud, error or misuse.
16.6. Orderly does not administer your estate. Orderly does not obtain probate, confirmation or any other grant of representation, does not notify banks, insurers, registries or any other institution, does not collect in, transfer or distribute any asset, and does not confirm any person's legal entitlement. Those are matters for the person entitled to administer your estate under your will or under the applicable law (which may or may not be the person you named as your Executor on the Platform), and for the administration of your estate under applicable law, which take place outside the Platform. Where we act in good faith on an attestation or a confirmation made through the Platform, we are not responsible for the accuracy of that attestation or confirmation.
16.2. Estate activation and the ability to appoint an Executor are available only on the Essential tier. If you do not have a Subscription, upon your death, no one will be given access to your information through the Platform, and no information will be transferred through the Platform. If you want someone to be able to deal with your affairs after your death, you would need to appoint an executor and share your will and information with them yourself, outside the Platform.
16.3. Estate activation follows the sequence set out below:
16.3.1. estate activation begins when the Executor or Emergency Contact notifies us that they believe you have died;
16.3.2. we will then separately notify both the Executor and the Emergency Contact and ask each of them, independently of the other, to confirm that they believe you have died. Each of them must complete identity verification before their confirmation counts;
16.3.3. at the same time, we will notify you by email and in-app that a report of your death has been received;
16.3.4. as soon as either the Executor or the Emergency Contact confirms your death and completes identity verification, we will apply a limited freeze to your Account. This freeze only pauses new information being added to, and existing information being changed in, your Asset Register and Vault, whether by you or through a connection. It does not otherwise restrict your access to your Account: you can still log in, view your Account, see the confirmation that has been made, contest it, and tell us that you are alive. The person who made that confirmation may also revoke it at any time before estate activation completes;
16.3.5. once the second of the Executor and the Emergency Contact also confirms your death and completes identity verification, we will notify you , the Executor and the Emergency Contact that both confirmations have been received, and a cool-off period of [two months] will begin, during which no information is released to your Executor or any Beneficiary;
16.3.6. estate activation will stop, the limited freeze will be lifted and your Account will return to normal at any point up to the end of the cool-off period if:
16.3.6.1. you tell us that you are alive;
16.3.6.2. either the Executor or the Emergency Contact revokes their confirmation, or tells us that they no longer believe you have died; or
16.3.6.3. the second of the Executor and the Emergency Contact does not confirm your death, and complete identity verification, within [60 days] of being asked to do so, and, in each case, we will notify the Executor and the Emergency Contact that estate activation has not proceeded; and
16.3.7. only if none of those events occurs, and the cool-off period ends without you telling us that you are alive, will your Account be frozen in full and the Executor's estate view activate.
16.4. If your information is made available following estate activation, your Executor will be able to see only the information relevant to their role. What is made available is a copy of the information you recorded in the Platform. It is not the asset itself, and we do not guarantee that it is accurate, complete or up to date.
16.5. Any freeze or other suspension of your Account at any stage of estate activation affects your record within Orderly only. It does not, and cannot, affect any bank account, insurance policy, investment, property or other asset in the outside world, and it does not freeze, close or give anyone control over any such account or asset. Whether estate activation proceeds or stops is determined by the events set out above, and not by a decision of Orderly. We may, however, pause, reverse or otherwise intervene in the process at any stage, including after your Account has been frozen in full, where we reasonably suspect fraud, error or misuse.
16.6. Orderly does not administer your estate. Orderly does not obtain probate, confirmation or any other grant of representation, does not notify banks, insurers, registries or any other institution, does not collect in, transfer or distribute any asset, and does not confirm any person's legal entitlement. Those are matters for the person entitled to administer your estate under your will or under the applicable law (which may or may not be the person you named as your Executor on the Platform), and for the administration of your estate under applicable law, which take place outside the Platform. Where we act in good faith on an attestation or a confirmation made through the Platform, we are not responsible for the accuracy of that attestation or confirmation.
Part C – Executor Terms
1. When this Part applies
1.1. This Part C applies to Users who are appointed as Executors on the Platform.
1.2. We use the term "Executor" in these Terms as a single label for this role on the Platform, whatever it is called and however it operates under the law that applies to you. Being named as, or accepting the role of, an Executor within the Platform does not itself denote any particular legal status. It does not appoint you as the person legally entitled to administer the Primary User's estate and does not give you any legal authority. Whether you have authority to act, and the extent of that authority, is determined by the Primary User's will and by applicable law, including where relevant a grant of probate, confirmation or other grant of representation. You are free to decline the role of Executor within the Platform.
1.3. Upon acceptance of the Executor role and when asked to confirm the Primary User’s death, we may require you to complete identity verification. We may decline, delay or revoke your access if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.4. You will only be able to access a Primary User's information following confirmation of the Primary User’s death and completion of any required identity verification, and only the information the Primary User has made available for the administration of their estate. Your access to that information is read-only, except that the Platform may allow you to record a distribution status against an asset (such statuses being “Not Started”, “Partially Distributed” or “Fully Distributed”.) Such a distribution status does not create, transfer, settle, evidence or determine legal ownership, title or entitlement to any asset. Where you record an asset as “Partially Distributed” or “Fully Distributed”, the Platform may make the related Platform information, including any linked Vault documents, available to the Beneficiary named for that asset subject to clause 1.3 of Part D and provided the Beneficiary is entitled to has completed identity verification. Once every asset is confirmed as Fully Distributed, you will be able to mark the Primary User’s estate as complete. Doing so does not confirm that the Primary User’s estate has been fully or validly administered, that all assets, debts, taxes or claims have been dealt with, or that the Executor has been discharged from their legal duties.
1.5. What is made available to you is a copy of the information the Primary User recorded in the Platform. It is not the asset itself, and we do not guarantee that it is accurate, complete or up to date. In particular, we do not guarantee that a will stored in the Vault is the Primary User's latest or valid will, that the Asset Register is complete or current, or that an asset shown remains part of the estate.
1.6. The information made available to you following estate activation is provided for information only. It does not establish the validity of any will, legal ownership of any asset, your authority to administer the Primary User’s Estate or any Beneficiary's entitlement, each of which is determined only by the Primary User's will and applicable law. Before you rely on or use any of that information, you must check whether you are the person legally entitled to administer the Primary User's estate under their latest will and applicable law. Where another person is legally entitled to administer the estate, you must stop using the estate view and notify us.
1.7. Orderly may, but is not obliged to, change or revoke an Executor’s access where it receives information suggesting that the person with access is not, or is no longer, the person entitled to administer the estate. Orderly may request such evidence as it reasonably considers necessary before doing so. Orderly does not determine the validity of any will, grant or other legal document, or decide who is legally entitled to administer an estate.
1.8. When administering the Primary User's estate, you must:
1.8.1. only record an asset as partially or fully distributed where this accurately reflects what has actually happened to that asset outside the Platform;
1.8.2. not use the distribution status to decide, alter or reallocate a Beneficiary's legal entitlement to an asset;
1.8.3. not rely solely on the will, the Asset Register or the Beneficiary assignments shown on the Platform, and must check outside the Platform for any later will, codicil, grant of representation or other relevant document;
1.8.4. not disclose information you access as Executor to a Beneficiary other than through the intended process on the Platform, except where permitted or required to do so by applicable law; and
1.8.5. obtain your own legal, tax or financial advice where appropriate.
1.9. The administration of the estate takes place outside the Platform. Orderly does not administer the estate, does not obtain probate, confirmation or any other grant of representation, does not notify any bank, insurer, registry or other institution, and does not collect in, transfer or distribute any asset. You are responsible for administering the estate in accordance with the will and applicable law, and for taking your own professional advice.
1.10. You may be asked to confirm that the Primary User has died. You must only make such a confirmation honestly and in good faith, and you must not make a confirmation you know or suspect to be untrue. A false confirmation may have serious consequences, including for the Primary User if they are in fact alive, and you are responsible for any confirmation you make. We may act on your confirmation and are not responsible for its accuracy. You will remain responsible for any loss, cost or liability suffered by the Primary User, by Orderly or by any other person as a result of a confirmation that you make which is false, fraudulent or made without reasonable grounds.
1.11. The Platform, and any information made available to you through it, is not legal, financial or tax advice. If you need advice about administering the estate, you should obtain it from an appropriately qualified professional.
1.12. You must keep the information you access as an Executor confidential and use it only to assist with administering the Primary User's estate, in accordance with your obligations under applicable law. This does not prevent you from disclosing the information where you are required to do so by law, or to the person who is in fact legally entitled to administer the Primary User's estate where that person is not you.
1.2. We use the term "Executor" in these Terms as a single label for this role on the Platform, whatever it is called and however it operates under the law that applies to you. Being named as, or accepting the role of, an Executor within the Platform does not itself denote any particular legal status. It does not appoint you as the person legally entitled to administer the Primary User's estate and does not give you any legal authority. Whether you have authority to act, and the extent of that authority, is determined by the Primary User's will and by applicable law, including where relevant a grant of probate, confirmation or other grant of representation. You are free to decline the role of Executor within the Platform.
1.3. Upon acceptance of the Executor role and when asked to confirm the Primary User’s death, we may require you to complete identity verification. We may decline, delay or revoke your access if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.4. You will only be able to access a Primary User's information following confirmation of the Primary User’s death and completion of any required identity verification, and only the information the Primary User has made available for the administration of their estate. Your access to that information is read-only, except that the Platform may allow you to record a distribution status against an asset (such statuses being “Not Started”, “Partially Distributed” or “Fully Distributed”.) Such a distribution status does not create, transfer, settle, evidence or determine legal ownership, title or entitlement to any asset. Where you record an asset as “Partially Distributed” or “Fully Distributed”, the Platform may make the related Platform information, including any linked Vault documents, available to the Beneficiary named for that asset subject to clause 1.3 of Part D and provided the Beneficiary is entitled to has completed identity verification. Once every asset is confirmed as Fully Distributed, you will be able to mark the Primary User’s estate as complete. Doing so does not confirm that the Primary User’s estate has been fully or validly administered, that all assets, debts, taxes or claims have been dealt with, or that the Executor has been discharged from their legal duties.
1.5. What is made available to you is a copy of the information the Primary User recorded in the Platform. It is not the asset itself, and we do not guarantee that it is accurate, complete or up to date. In particular, we do not guarantee that a will stored in the Vault is the Primary User's latest or valid will, that the Asset Register is complete or current, or that an asset shown remains part of the estate.
1.6. The information made available to you following estate activation is provided for information only. It does not establish the validity of any will, legal ownership of any asset, your authority to administer the Primary User’s Estate or any Beneficiary's entitlement, each of which is determined only by the Primary User's will and applicable law. Before you rely on or use any of that information, you must check whether you are the person legally entitled to administer the Primary User's estate under their latest will and applicable law. Where another person is legally entitled to administer the estate, you must stop using the estate view and notify us.
1.7. Orderly may, but is not obliged to, change or revoke an Executor’s access where it receives information suggesting that the person with access is not, or is no longer, the person entitled to administer the estate. Orderly may request such evidence as it reasonably considers necessary before doing so. Orderly does not determine the validity of any will, grant or other legal document, or decide who is legally entitled to administer an estate.
1.8. When administering the Primary User's estate, you must:
1.8.1. only record an asset as partially or fully distributed where this accurately reflects what has actually happened to that asset outside the Platform;
1.8.2. not use the distribution status to decide, alter or reallocate a Beneficiary's legal entitlement to an asset;
1.8.3. not rely solely on the will, the Asset Register or the Beneficiary assignments shown on the Platform, and must check outside the Platform for any later will, codicil, grant of representation or other relevant document;
1.8.4. not disclose information you access as Executor to a Beneficiary other than through the intended process on the Platform, except where permitted or required to do so by applicable law; and
1.8.5. obtain your own legal, tax or financial advice where appropriate.
1.9. The administration of the estate takes place outside the Platform. Orderly does not administer the estate, does not obtain probate, confirmation or any other grant of representation, does not notify any bank, insurer, registry or other institution, and does not collect in, transfer or distribute any asset. You are responsible for administering the estate in accordance with the will and applicable law, and for taking your own professional advice.
1.10. You may be asked to confirm that the Primary User has died. You must only make such a confirmation honestly and in good faith, and you must not make a confirmation you know or suspect to be untrue. A false confirmation may have serious consequences, including for the Primary User if they are in fact alive, and you are responsible for any confirmation you make. We may act on your confirmation and are not responsible for its accuracy. You will remain responsible for any loss, cost or liability suffered by the Primary User, by Orderly or by any other person as a result of a confirmation that you make which is false, fraudulent or made without reasonable grounds.
1.11. The Platform, and any information made available to you through it, is not legal, financial or tax advice. If you need advice about administering the estate, you should obtain it from an appropriately qualified professional.
1.12. You must keep the information you access as an Executor confidential and use it only to assist with administering the Primary User's estate, in accordance with your obligations under applicable law. This does not prevent you from disclosing the information where you are required to do so by law, or to the person who is in fact legally entitled to administer the Primary User's estate where that person is not you.
Part D – Beneficiary Terms
1. When this Part applies
1.1. This Part D applies to Users who are appointed as Beneficiaries on the Platform.
1.2. We use the term "Beneficiary" in these Terms as a single label for this role on the Platform, whatever it is called and however it operates under the law that applies to you. Being named as a Beneficiary, and receiving information through the Platform, does not give you any legal right or entitlement to any asset. Whether you are entitled to anything, and to what, is determined by the Primary User's will and by the administration of their estate under applicable law, and not by what appears on the Platform. An asset shown to you may, for example, no longer exist, may have changed in value, or may be needed to meet the debts, taxes or expenses of the estate. You are free to decline the role of Beneficiary on the Platform.
1.3. While a person recorded as a Beneficiary is under the Minimum Age , or under any higher age specified in the Primary User's will as the age at which they become entitled to the relevant asset, the Platform does not give that person Platform access or release information to them through the Platform. Even if an asset allocated to them is recorded as Partially Distributed or Fully Distributed, no information is released to them through the Platform. Any information, distribution or other arrangements relating to that person must be dealt with outside the Platform by the person legally entitled to administer the Primary User's estate.
1.4. Before any information is released to you, we may require you to complete identity verification. We may decline, delay or revoke the release of information if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.5. (A) Following confirmation of the Primary User’s death; (B) completion of any required identity verification; and (C) once the Executor has recorded that asset as Partially Distributed or Fully Distributed on the Platform, information about an asset allocated to you will be made available to you subject to clause 1.3 of this Part D. This is a release of Platform information only. What is made available to you is a copy of that information, and it is not the asset itself.
1.6. We do not guarantee that the information made available to you is accurate, complete or up to date.
1.7. The Platform, and any information made available to you through it, is not legal, financial or tax advice. If you need advice about your position, you should obtain it from an appropriately qualified professional.
1.8. You must keep the information you access as a Beneficiary confidential and use it only in connection with the Primary User's estate. This does not prevent you from disclosing the information where you are required to do so by law, or to the person who is legally entitled to administer the Primary User's estate.
1.2. We use the term "Beneficiary" in these Terms as a single label for this role on the Platform, whatever it is called and however it operates under the law that applies to you. Being named as a Beneficiary, and receiving information through the Platform, does not give you any legal right or entitlement to any asset. Whether you are entitled to anything, and to what, is determined by the Primary User's will and by the administration of their estate under applicable law, and not by what appears on the Platform. An asset shown to you may, for example, no longer exist, may have changed in value, or may be needed to meet the debts, taxes or expenses of the estate. You are free to decline the role of Beneficiary on the Platform.
1.3. While a person recorded as a Beneficiary is under the Minimum Age , or under any higher age specified in the Primary User's will as the age at which they become entitled to the relevant asset, the Platform does not give that person Platform access or release information to them through the Platform. Even if an asset allocated to them is recorded as Partially Distributed or Fully Distributed, no information is released to them through the Platform. Any information, distribution or other arrangements relating to that person must be dealt with outside the Platform by the person legally entitled to administer the Primary User's estate.
1.4. Before any information is released to you, we may require you to complete identity verification. We may decline, delay or revoke the release of information if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.5. (A) Following confirmation of the Primary User’s death; (B) completion of any required identity verification; and (C) once the Executor has recorded that asset as Partially Distributed or Fully Distributed on the Platform, information about an asset allocated to you will be made available to you subject to clause 1.3 of this Part D. This is a release of Platform information only. What is made available to you is a copy of that information, and it is not the asset itself.
1.6. We do not guarantee that the information made available to you is accurate, complete or up to date.
1.7. The Platform, and any information made available to you through it, is not legal, financial or tax advice. If you need advice about your position, you should obtain it from an appropriately qualified professional.
1.8. You must keep the information you access as a Beneficiary confidential and use it only in connection with the Primary User's estate. This does not prevent you from disclosing the information where you are required to do so by law, or to the person who is legally entitled to administer the Primary User's estate.
Part E – Emergency Contact Terms
1. When this Part applies
1.1. This Part E applies to Users who are appointed as Emergency Contacts on the Platform. You are free to decline the role of Emergency Contact within the Platform.
1.2. As an Emergency Contact, you may be contacted by us in the circumstances the Primary User has set. In particular, you may be asked to confirm, together with another person, that the Primary User has died, as part of the estate activation process. When asked to confirm the Primary User’s death, we may also require you to complete identity verification. We may decline, delay or revoke your access if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.3. You must only confirm a death honestly and in good faith, and you must not make a confirmation you know or suspect to be untrue. A false confirmation may have serious consequences, including for the Primary User if they are in fact alive, and you are responsible for any confirmation you make. We may act on your confirmation and are not responsible for its accuracy. You will remain responsible for any loss, cost or liability suffered by the Primary User, by Orderly or by any other person as a result of a confirmation that you make which is false, fraudulent or made without reasonable grounds.
1.4. Being an Emergency Contact does not give you any access to the Primary User's information, any role in the administration of the estate, or any other authority.
1.2. As an Emergency Contact, you may be contacted by us in the circumstances the Primary User has set. In particular, you may be asked to confirm, together with another person, that the Primary User has died, as part of the estate activation process. When asked to confirm the Primary User’s death, we may also require you to complete identity verification. We may decline, delay or revoke your access if you do not complete it, or if a check is not passed, in accordance with clause 5 of Part A.
1.3. You must only confirm a death honestly and in good faith, and you must not make a confirmation you know or suspect to be untrue. A false confirmation may have serious consequences, including for the Primary User if they are in fact alive, and you are responsible for any confirmation you make. We may act on your confirmation and are not responsible for its accuracy. You will remain responsible for any loss, cost or liability suffered by the Primary User, by Orderly or by any other person as a result of a confirmation that you make which is false, fraudulent or made without reasonable grounds.
1.4. Being an Emergency Contact does not give you any access to the Primary User's information, any role in the administration of the estate, or any other authority.